Privacy Policy

Last Updated: 10 September 2026

Riwazah respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how Riwazah, a fashion and apparel brand operated by Saurabh Sehgal, Proprietor of All Shop At Home, collects, uses, shares and protects information when you visit or use riwazah.com, place an order, create an account, use guest checkout, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Brand: Riwazah
Legal Business Name: All Shop At Home
Proprietor: Saurabh Sehgal

Registered Business Address:
F-2401, Charms Castle, Raj Nagar Extension,
Ghaziabad, Uttar Pradesh – 201017, India

Website: riwazah.com
Email: contact@riwazah.com
WhatsApp: +91-9667136037

2. Information We Collect

We may collect information that you provide directly when you use our website or purchase our products.

This may include:

Name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Account and login information
Order and purchase details
Product and size information associated with an order
Information provided when contacting customer support
Information submitted in connection with returns, refunds or exchanges

When you place an order, we may also receive transaction-related information such as the order amount, payment status and transaction/reference information necessary to process and fulfil your order.

3. Guest Checkout and Customer Accounts

Customers may create an account on our website or place an order using guest checkout.

If you create an account, we may use your information to maintain your account, provide access to your order history and make future purchases more convenient.

If you use guest checkout, we collect and use the information necessary to process, fulfil and support your order.

4. How We Use Your Information

We may use your information to:

Process and fulfil orders
Process or verify payments
Arrange shipping and delivery
Provide order confirmations and updates
Provide shipment and tracking information
Process eligible returns, refunds and exchanges
Respond to customer-service enquiries
Maintain customer accounts
Communicate with you regarding your orders or account
Improve our products, website and customer experience
Analyse website usage and performance
Detect, prevent and investigate fraud, misuse or unauthorised activity
Comply with applicable legal, tax and regulatory requirements

We may also use your contact information to send promotional communications about products, offers or other updates where permitted by applicable law.

You may request that we stop sending promotional communications to you.

5. Payment Processing

Payments on Riwazah may be processed through Cashfree Payments, our payment gateway provider.

We may also offer Cash on Delivery (COD) as a payment option.

When you choose an online payment method, payment-related information may be collected and processed by the applicable payment service provider in accordance with its own terms, privacy policy and security practices.

Riwazah receives information necessary to confirm and fulfil your transaction, such as payment status and transaction/reference information.

We do not intend to store complete payment-card information on our website.

6. Shipping and Delivery

We use Shiprocket and applicable courier/logistics partners to assist with shipping and delivery of orders.

To fulfil an order, we may share information reasonably necessary for delivery, including:

Customer name
Mobile number
Shipping address
Order details required for fulfilment

This information is shared for the purpose of processing and delivering your order.

7. Marketing Communications

We may occasionally communicate with customers through:

These communications may include promotional offers, new products, sales, campaigns or other information relating to Riwazah.

We also send transactional communications relating to orders, payments, shipping, delivery, returns, refunds and customer-service requests.

You may opt out of promotional communications where an opt-out mechanism is provided or by contacting us.

Opting out of promotional communications will not necessarily stop essential transactional or service-related communications relating to your orders.

8. Cookies and Similar Technologies

Riwazah uses cookies and similar technologies to operate and improve our website.

These technologies may be used to:

Keep products in your shopping cart
Maintain account and login sessions
Remember certain preferences
Support website functionality
Understand website traffic and usage
Analyse website performance
Measure marketing and advertising effectiveness

We may use third-party analytics and advertising/marketing technologies for these purposes.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

9. Analytics and Website Usage

We use analytics and similar technologies to understand how visitors interact with our website.

This may include information such as:

Pages visited
Website interactions
Device/browser information
Approximate geographic information
Traffic sources
General usage and performance information

This information helps us understand website performance, improve the shopping experience and evaluate our marketing activities.

10. Sharing of Information

We may share personal information with third parties when reasonably necessary to operate our ecommerce business and provide services to you.

These may include:

Payment service providers, including Cashfree
Shipping and logistics providers, including Shiprocket and applicable courier partners
Website hosting and technical service providers
Analytics and marketing technology providers
Customer-support/service providers, where applicable
Professional advisers or authorities where required by law

We do not sell your personal information as a business practice.

Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

Completing and maintaining records of transactions
Providing customer support
Managing returns, refunds and disputes
Maintaining appropriate business records
Complying with legal, accounting and tax requirements
Preventing fraud and misuse
Protecting our legitimate business interests

When information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal and regulatory requirements.

13. Your Privacy Choices

Depending on applicable law, you may contact us regarding your personal information, including requests concerning access, correction or deletion.

You may also contact us if you wish to:

Correct inaccurate information
Request information about the personal information we hold about you
Request deletion of information where legally permissible
Opt out of promotional communications

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites and services.

This Privacy Policy applies to information collected by Riwazah through our website. Third-party websites and services operate under their own privacy policies and terms.

We encourage you to review the privacy practices of any third-party service you use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

When we make changes, the updated version will be published on this page with a revised Last Updated date.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Riwazah
Operated by Saurabh Sehgal, Proprietor – All Shop At Home

Business Address:
F-2401, Charms Castle, Raj Nagar Extension,
Ghaziabad, Uttar Pradesh – 201017, India

Email: contact@riwazah.com
WhatsApp: +91-9667136037