Refund and Returns Policy
Last Updated: 10 September 2026
Thank you for shopping with Riwazah. We aim to provide quality apparel and a reliable shopping experience. Please read this Refund & Returns Policy carefully before placing an order.
1. Return Eligibility
We accept return requests within 7 days from the date of delivery only for the following issues:
- Wrong product or design received
- Manufacturing defect
- Product received damaged or defective
Return requests submitted after 7 days from delivery will not be accepted.
Returns are not accepted simply because a customer changes their mind, does not like the product, or selects an incorrect size when the correct size ordered has been delivered.
2. Conditions for Return
To be eligible for a return, the product must:
- Be unused and unworn
- Be unwashed
- Be in its original condition
- Have its original tags and packaging, where applicable
- Not have been altered, damaged or misused after delivery
For claims involving a wrong, damaged or defective product, an unboxing/unpacking video may be required.
The unboxing video should clearly show the package and the product from the time the package is opened.
3. Wrong Product or Design
If you receive a product or design different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number along with photographs and, where requested, the unboxing video.
After verification, we may offer a replacement or refund, as applicable.
4. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photographs clearly showing the issue
- A description of the defect or damage
- Unboxing video, where requested
We will review the claim and determine whether the product qualifies for a replacement or refund.
5. Size and Fit
Please carefully review the size chart and product information before placing your order.
If you select the wrong size and receive exactly the size that you ordered, the order will generally not be eligible for return or refund solely because of incorrect size selection.
If you believe the product received does not correspond to the published size information, please contact us within 7 days of delivery with the relevant details so that we can review the issue.
6. How to Request a Return
Eligible return requests must be submitted within 7 days of delivery.
Please contact us through the available customer-support channels or the return facility provided on the website.
Your request should include:
- Order number
- Customer name
- Reason for return
- Photographs of the product
- Unboxing video, where applicable
We will review the request and communicate the next steps.
7. Return Approval and Inspection
All return requests are subject to verification.
If a return is approved, we will provide the applicable return instructions.
Returned products may be inspected after receipt. A refund or replacement will be processed only after the returned product is found to meet the applicable return conditions.
Products that do not meet the return conditions may be rejected.
8. Refunds
Where a refund is approved, the applicable refund amount will be processed to the original payment method, subject to the applicable payment-processing procedures.
Once a refund has been initiated by Riwazah, the time taken for the amount to appear in the customer’s account may depend on the customer’s bank or payment service provider.
For Cash on Delivery orders, any approved refund will be handled through the refund method communicated by Riwazah.
9. Replacements
Where appropriate and subject to product availability, an approved return for a wrong, damaged or defective product may be resolved through a replacement.
If the replacement product is unavailable, an eligible refund may be offered instead.
10. Order Cancellation
Order cancellation requests should be submitted as soon as possible.
An order may be cancelled only if it has not yet entered the processing or fulfilment stage.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
If an order cannot be cancelled because it has already entered processing or been shipped, the applicable provisions of this Refund & Returns Policy will apply.
11. Non-Returnable Situations
A return or refund request may not be accepted where:
- The return request is submitted more than 7 days after delivery.
- The customer ordered the wrong size but the correct size ordered was delivered.
- The product has been worn, washed, altered or damaged after delivery.
- The product is returned without required original packaging or tags, where applicable.
- The issue resulted from misuse, improper care or damage caused after delivery.
- The product is otherwise not eligible under the conditions of this policy.
12. Shipping Charges and Return Shipping
Where a return is approved because the wrong, damaged or defective product was supplied, Riwazah will determine the applicable return-shipping arrangement and communicate the instructions to the customer.
Return requests that do not qualify under this policy will not be eligible for reimbursement of return-shipping costs.
13. International Orders
For international orders, return and refund arrangements may differ depending on the destination, shipping arrangements and applicable requirements.
Where specific conditions apply to an international order, those conditions will be communicated to the customer where applicable.
14. Policy Changes
Riwazah may update this Refund & Returns Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.
The latest version published on this page will apply to orders subject to the applicable terms.
15. Contact Us
For questions regarding returns, refunds, exchanges or product-related issues, please contact us:
Riwazah
Operated by Saurabh Sehgal, Proprietor – All Shop At Home
Business Address:
F-2401, Charms Castle, Raj Nagar Extension,
Ghaziabad, Uttar Pradesh – 201017, India
Email: contact@riwazah.com
WhatsApp: +91-9667136037
