Terms & Conditions
Last Updated: 10 September 2026
Welcome to Riwazah.
Riwazah is a fashion and apparel brand operated by Saurabh Sehgal, Proprietor of All Shop At Home. Riwazah.com is an online ecommerce platform offering clothing and apparel products to customers.
By accessing or using Riwazah.com, placing an order, creating an account, or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using the website.
1. General Information
Brand: Riwazah
Legal Business Name: All Shop At Home
Proprietor: Saurabh Sehgal
Registered Business Address:
F-2401, Charms Castle, Raj Nagar Extension,
Ghaziabad, Uttar Pradesh – 201017, India
These Terms & Conditions apply to all visitors, users and customers of Riwazah.com.
2. Use of the Website
You agree to use Riwazah.com only for lawful purposes.
You must not:
- Use the website for any illegal or unauthorised purpose.
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with the operation or security of the website.
- Copy, reproduce, distribute or misuse website content without appropriate permission.
Customers must be at least 18 years of age or use the website with appropriate parental or legal consent.
We reserve the right to modify, suspend or discontinue any part of the website or its services where reasonably necessary.
3. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, images, colours, sizes, specifications and other product information.
However:
- Actual colours may vary slightly depending on the customer’s screen, lighting conditions and other factors.
- Product specifications, designs, availability and other details may change from time to time.
- Minor variations may occur between product images and the actual product.
Customers are responsible for reviewing the product description and size chart before placing an order.
4. Pricing and Promotions
Product prices are displayed on the website and may change from time to time.
We may offer discounts, promotions or special offers that may be subject to additional terms and validity periods.
We reserve the right to correct pricing or promotional errors and, where necessary, cancel an order affected by an obvious pricing or listing error.
5. Orders
Placing an order constitutes a request to purchase the selected product.
We reserve the right to accept, refuse or cancel an order where reasonably necessary, including in situations involving:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent or unauthorised transactions
- Incorrect customer information
- Operational or fulfilment limitations
If we cancel an order for which payment has already been received, the applicable amount will be refunded through the relevant payment method.
6. Payments
Riwazah may offer online payment options through third-party payment service providers, including Cashfree Payments.
We may also offer Cash on Delivery (COD) for eligible orders and locations.
Payment transactions are subject to the applicable terms, security procedures and policies of the relevant payment service provider.
Customers confirm that they are authorised to use the payment method selected for their order.
7. Shipping and Delivery
Orders are generally prepared for shipment within 2 business days after successful order confirmation and payment, subject to operational circumstances.
After dispatch, delivery is generally expected within 5–7 business days, depending on the destination and courier service.
Delivery times are estimates and may be affected by factors including:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
Where tracking is available, tracking information will be provided to the customer.
8. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Refund & Returns Policy.
Eligible return requests must generally be submitted within 7 days from the date of delivery.
Eligible returns are generally limited to situations such as:
- Wrong product or design received
- Manufacturing defect
- Product received damaged or defective
Returns are not generally accepted solely because a customer changes their mind or selects an incorrect size where the correct size ordered has been delivered.
Products must satisfy the applicable return conditions described in our Refund & Returns Policy.
Please review our Refund & Returns Policy for complete eligibility requirements, return procedures, inspection requirements and refund conditions.
9. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
An order may be cancelled only if it has not yet entered the processing or fulfilment stage.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Where an eligible cancellation is approved after payment has been received, the applicable refund will be processed through the relevant payment method.
10. User Accounts
Customers may create an account on Riwazah.com or use guest checkout where available.
Customers who create an account are responsible for maintaining the confidentiality of their account credentials and for activity carried out through their account.
Customers should notify us if they believe their account has been accessed without authorisation.
We reserve the right to suspend or restrict an account where there is reasonable evidence of misuse, fraud, abuse or violation of these Terms & Conditions.
11. Intellectual Property
Unless otherwise stated, the content of Riwazah.com, including logos, branding, text, photographs, graphics, product descriptions, designs and other materials, is owned by or used by Riwazah with appropriate rights.
You may not reproduce, copy, modify, distribute, publish or commercially exploit website content without prior permission, except where permitted by applicable law.
12. Reviews and User-Submitted Content
Where the website allows customers to submit reviews or other content, customers are responsible for ensuring that the content they submit is truthful and does not:
- Violate another person’s rights
- Contain unlawful or defamatory material
- Contain malicious software or harmful content
- Infringe intellectual-property rights
- Contain unauthorised personal information
We reserve the right to remove or moderate content that violates these requirements or applicable law.
13. Privacy
Personal information collected through Riwazah.com is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and share information in connection with website use, customer accounts, orders, payments, shipping, communications, analytics and other services.
14. Third-Party Services
Riwazah may use third-party service providers to operate parts of its ecommerce business, including payment processors, shipping and logistics providers, hosting providers, analytics services and communication platforms.
Third-party services may be subject to their own terms and privacy policies.
Riwazah is not responsible for the independent policies or practices of third-party websites or services.
15. Website Availability
We aim to keep Riwazah.com available and functional, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
The website may occasionally be unavailable because of maintenance, technical problems, security issues or circumstances beyond our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, Riwazah will not be responsible for indirect, incidental or consequential losses arising from the use of the website or purchase of products.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms & Conditions to the extent permitted by applicable law.
18. Contact Us
For questions regarding these Terms & Conditions, orders, payments, shipping, returns or other customer-service matters, please contact:
Riwazah
Operated by Saurabh Sehgal, Proprietor – All Shop At Home
Business Address:
F-2401, Charms Castle, Raj Nagar Extension,
Ghaziabad, Uttar Pradesh – 201017, India
Email: contact@riwazah.com
WhatsApp: +91-9667136037
